hotelclerk

　　sandylin15/f,tower2,brightchina,building1,beijing.

　　objective:

　　tocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel.

　　summaryofqualifications:

　　developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.

　　detail-andgoal-oriented.

　　functionwellinhigh-stressatmosphere.

　　knowledgeableonbotheecoandapteccomputerssystems.

　　careerhistory

　　1992-presenttheoliverhotel,whitewater,ks

　　hotelclerk

　　resolvedguests'needs.controlledreservationinpututilizingeecocomputersystem.handledincomingcalls.maintaineddailyreportsinvolvingreturnguests，corporateaccounts,andsuiterentals.inspectedrooms.

　　1988-1991waldenhotel,walton,ks

　　hotelclerk

　　trainedpersonnel.handledtelephone,internationalfaxandtelexbookings.maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.utilizedapteccomputerforinputtinggroupbookingandlists.

　　1986-1987waldenhotel,walton,ks

　　salesassociate

　　assistedcustomers.maintainedstock.opened/closedshop.trackedbestsellingnovels,andmaderecommendationstocustomers.

　　1983-1985bethelcollege,northnewton,ks

　　secretary

　　responsibleforgeneralclericalduties.resolvedinquiries.assistedinlocatingguestspeakers.

　　education

　　bethanycollege,lindsborg,ks

　　bachelorofscience;sociology,1983

　　preferences

　　furnisheduponrequest.

　　candidate'scustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume.

　　educationisde-emphasizedBECausecandidate'sworkhistoryisstrong.